Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with our platform. Being transparent about this matters to us.

Personal Information You Provide

• Name, email address, and phone number when you create an account
• Financial information related to your budgeting activities and planning
• Payment details when you subscribe to premium features
• Communications you send us through our support channels
• Profile preferences and settings you configure

Information Collected Automatically

• Device information including IP address, browser type, and operating system
• Usage data showing how you navigate and use our platform
• Cookies and similar tracking technologies for functionality and analytics
• Login times and session duration for security monitoring

How We Use Your Information

Your data serves specific purposes. We don't believe in collecting information just for the sake of it.

Your Privacy Rights

Under Malaysia's Personal Data Protection Act 2010, you have specific rights regarding your personal information. Here's what you can do:

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within 21 days as required by Malaysian law.

Data Security Measures

We implement multiple layers of protection to keep your information secure. Financial data requires serious security, and we don't take shortcuts.

• 256-bit SSL encryption for all data transmission between your device and our servers
• Encrypted storage of sensitive financial information at rest
• Regular security audits and penetration testing by third-party experts
• Multi-factor authentication options for account access
• Restricted employee access to personal data on a need-to-know basis
• Automated monitoring systems to detect suspicious activity
• Regular backup procedures with encrypted storage
• Secure data centers located in Malaysia with physical access controls

Despite our best efforts, no online system is completely immune to security breaches. If we detect any unauthorized access to your data, we'll notify you within 72 hours and take immediate action to minimize potential harm.

Data Sharing and Disclosure

We limit data sharing to essential service providers and specific legal circumstances. Here's when we might share your information:

Service Providers

We work with trusted third parties who help us operate our platform. These include cloud hosting providers, payment processors, and email service providers. All partners sign data processing agreements and must comply with the same privacy standards we follow.

Legal Requirements

We may disclose information when required by Malaysian law, court orders, or government regulations. This includes compliance with tax authorities, law enforcement requests with proper legal documentation, or protection of our legal rights.

Business Transfers

If consolefile is acquired by another company or undergoes a merger, your information may be transferred as part of that transaction. You'll receive notice before this happens, and the new entity must honor this privacy policy.

Data Retention Period

We keep your personal information only as long as necessary for the purposes outlined in this policy. Different types of data have different retention schedules:

• Active account data: Retained while your account remains active
• Financial records: Kept for 7 years to comply with Malaysian tax and accounting requirements
• Communication logs: Stored for 3 years for customer service quality and dispute resolution
• Marketing preferences: Maintained until you unsubscribe or request deletion
• Usage analytics: Aggregated and anonymized after 2 years

When you close your account, we delete or anonymize your personal information within 90 days, except where we must retain certain records for legal compliance.

Cookies and Tracking

Our platform uses cookies and similar technologies to improve your experience and understand how people use our service. You can control cookie preferences through your browser settings.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality and security
• Performance cookies: Help us understand which features are most useful
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Provide insights into user behavior patterns

We don't use advertising cookies or share cookie data with advertising networks. Our analytics focus on improving the budgeting experience, not targeting ads.

Children's Privacy

consolefile is designed for adults managing their finances. We don't knowingly collect personal information from anyone under 18 years old. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately and we'll delete it.

International Data Transfers

Your data is primarily stored on servers located in Malaysia. Some service providers we use may process data in other countries. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and data protection agreements that meet Malaysian legal requirements.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect.

The "Last Updated" date at the top of this page shows when we most recently revised the policy. Continuing to use our service after changes become effective means you accept the updated terms.